Communication, Outreach, and Opt-Out Policy

Effective Date: March 2026

At CourseFPX, we take your privacy and communication preferences seriously. We are committed to responsible, transparent, and fully compliant outreach in accordance with applicable laws and best practices, including email, SMS, and telecommunication regulations. This policy explains how we use your contact information, your rights regarding communications, and the measures we take to protect your information.

1. Consent-Based Communication

By providing your contact information through our website or other communication channels, you consent to receive messages from CourseFPX that are relevant to your requests or our services. This includes, but is not limited to:

• Service updates or confirmations

• Customer support and inquiry responses

• Billing, account, or order notifications

• Informational or educational content related to our services

All communications are sent in a manner consistent with applicable laws, including the CAN-SPAM Act, TCPA, and other privacy and electronic communication regulations.

2. Purpose of Outreach

CourseFPX uses your information exclusively for legitimate business purposes, including:

• Providing requested services or support

• Responding to inquiries and customer support requests

• Sending service-related notifications, updates, and reminders

• Sharing educational or informational content about our services

• Occasionally informing you about promotions, offers, or enhancements to our platform

We do not send unsolicited communications, and all outreach is conducted in a professional and lawful manner.

3. Opt-Out and Unsubscribe Rights

You have full control over the communications you receive from CourseFPX. You may opt out of non-essential communications at any time using one or more of the following methods:

• Clicking the “unsubscribe” link in marketing or informational emails

• Replying “STOP” to SMS messages (where applicable)

• Contacting our support team via the channels provided on our website

• Updating your communication preferences through your account settings, if available

Once your opt-out request is received, we will promptly cease non-essential outreach. Please note that transactional communications related to active service requests, orders, or customer support may still be sent as necessary to fulfill our contractual obligations or provide requested services.

4. Responsible Communication Practices

CourseFPX adheres to strict communication standards to ensure compliance and respect for user preferences:

• Communications are sent only to individuals who have opted in or initiated contact

• Frequency of messages is limited to prevent excessive outreach

• All messages contain clear identification of the sender and purpose of communication

• Users are always provided a clear and accessible way to opt out

• Internal monitoring and review processes ensure messages remain compliant with applicable laws

These practices are designed to maintain transparency, trust, and regulatory compliance.

5. Use and Protection of Contact Information

Your contact information is used solely for the purposes outlined in this policy. This may include:

• Responding to inquiries and providing support

• Sending service-related communications and updates

• Delivering notifications relevant to your engagement with our services

• Sharing updates, educational resources, or promotions with consent

CourseFPX does not sell, rent, or trade your contact information to third parties. Any service providers involved in delivering communications operate under confidentiality agreements and data-protection obligations.

We maintain administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse.

6. Compliance with Legal and Regulatory Requirements

CourseFPX complies with all applicable communication, privacy, and data protection laws, including:

• CAN-SPAM Act for email communications

• TCPA (Telephone Consumer Protection Act) for calls and text messages

• Data privacy regulations regarding collection, storage, and use of personal information

We continually review our policies and procedures to ensure adherence to these requirements and maintain best-in-class standards for responsible communication.

7. Data Retention

We retain your contact information only for as long as necessary to:

• Fulfill our services and contractual obligations

• Respond to inquiries or provide requested support

• Comply with legal or regulatory obligations

Once information is no longer needed, it is securely deleted or anonymized in accordance with our internal data-protection protocols.

8. Questions or Concerns

If you have questions, concerns, or complaints about communications from CourseFPX, or if you would like to exercise your opt-out rights, please contact us through the official channels on coursefpx.com. We are committed to responding promptly and addressing all inquiries in a transparent and compliant manner.